Shipping Policy

At HYPERTEAD, we take pride in ensuring that every order is delivered promptly and securely. Please review our shipping terms carefully before completing your purchase.

Order Processing Time

Orders are typically processed within 3–5 business days, excluding weekends and holidays.

During busy seasons, promotional events, or unforeseen circumstances, processing times may be slightly extended.

Once your order has been dispatched, you will receive an email confirmation containing your tracking number.

Shipping Time

Standard delivery usually takes 7–15 business days, depending on your destination and local courier operations.

Delays may occasionally occur due to customs inspections, extreme weather, or courier-related issues beyond our control.

Please note that we cannot be held responsible for delays resulting from inaccurate or incomplete shipping addresses provided by customers.

Shipping Costs

Shipping fees are automatically calculated at checkout based on your delivery address.

Any applicable customs duties, import taxes, or additional fees imposed by local authorities are the sole responsibility of the customer.

Tracking Orders

Once shipped, you can monitor your parcel using the tracking number provided in your confirmation email.

Please allow up to 48 hours for tracking information to be updated after dispatch.

Lost or Stolen Packages

We are not responsible for packages that are lost or stolen after being marked as “Delivered” by the courier. In such cases, please contact the shipping carrier directly to file a claim.

Customs and Taxes

All prices displayed on our website are tax-free (USD). Depending on your country’s regulations, you may be required to pay customs duties, import taxes, or related fees once your order arrives.

These charges are determined by your local customs office and must be paid by the recipient. We do not cover such costs and are not responsible for delivery delays caused by customs procedures. For specific fee details, please contact your local customs authority.

Wrong Address Disclaimer

It is the buyer’s responsibility to provide accurate shipping information.

Please double-check your address before submitting your order, as address changes cannot be guaranteed once processing begins.

We are not liable for packages delivered to incorrect addresses entered by the buyer.

If an order reaches your country and the recipient refuses delivery or if multiple delivery attempts fail, we reserve the right to consider the package abandoned and no refund will be issued.

Shipping Policy Q&A

What is order processing time?

Order processing typically takes 1 to 3 business days before shipping.

How long is shipping time?

Shipping time varies by location, generally between 3 to 7 business days.

What are the shipping costs?

Shipping costs depend on the weight and destination of your order. Check during checkout for accurate rates.

How can I track my order?

You will receive a tracking number via email once your order ships.

What if my package is lost?

If your package is lost or stolen, please contact our support team for assistance.